Description and objectives of the presentation:

This course provides an introduction to understanding what issues might impact the presentation of our clients and patients while in our care. We will review strategies and tools to best respond to complaints, concerns and escalated behaviors.

Objectives of the training are as follows:

• Enable staff to best respond to patients who have diverse backgrounds (including a history of trauma)
• Develop tools to help staff identify the potential for violence and unsafe situations
• Provide education and support in navigating challenging circumstances and people/families in crisis